1. The Data Minimization Principle
At Abilene Tax Resolution, we believe that dealing with federal tax distress should not require surrendering your digital privacy. Unlike commercial lead-generation aggregators that capture detailed personal financial data and auction it to the highest commercial bidder, our operational doctrine is built upon strict data minimization.
Under this policy, our public website operates with zero intrusive tracking cookies and zero client-side JavaScript payloads at rest. We do not require visitors to complete multi-step lead capture forms or submit private financial records to access our educational statutory guides.
2. Categories of Information Handled
We collect and process only the minimal information necessary to facilitate confidential communication and provide professional intake triage:
- Inbound Telephony Data: When you dial our Abilene telephone number at (325) 268-1324, our carrier (Telnyx) automatically receives caller ID metadata (calling phone number, call duration, timestamp). Calls may be recorded for quality assurance, staff training, and intake documentation under Texas and federal telecommunications standards.
- Voice AI Dialogue: If you choose to speak with our Maya Voice AI assistant, your spoken audio is processed in real time to interpret notice numbers, collection deadlines, and eligibility criteria. This dialogue is processed under secure, encrypted API pipelines and is never used to train public generative AI foundation models.
- Voluntary Information Provided: Any information you voluntarily disclose to an intake coordinator—such as the approximate age of your tax debt, the types of IRS notices received (e.g., CP504 or LT11), or whether your wages are actively levied—is recorded strictly to evaluate provider matching.
3. Information We Explicitly Never Collect on the Web Layer
To eliminate the risk of identity theft and data breaches, Abilene Tax Resolution maintains an absolute prohibition against collecting the following sensitive information on this website:
- ❌ Full Social Security Numbers (SSNs) or Individual Taxpayer Identification Numbers (ITINs)
- ❌ Complete Dates of Birth
- ❌ Personal Bank Account Numbers, Routing Numbers, or Online Banking Passwords
- ❌ Credit Card or Debit Card Payment Credentials
- ❌ Direct Uploads of Federal Tax Returns (Form 1040/941) or IRS Account Transcripts
All transmission of sensitive tax documentation occurs strictly through private, SOC-2 compliant, bank-grade encrypted client portals administered directly by the licensed CPA or IRS Enrolled Agent after formal engagement agreements are executed.
4. Absolute Prohibition Against Data Selling & Monetization
We maintain a simple and absolute promise: We never sell, rent, license, or trade your personal information to third-party data brokers, marketers, or lenders.
Your intake details are shared exclusively with the vetted, licensed Circular 230 Certified Public Accountant or IRS Enrolled Agent who is assigned to review your case and provide your confidential controversy consultation.
5. Telecommunications Compliance (TCPA & Texas Recording Laws)
In compliance with the Telephone Consumer Protection Act (TCPA) and Texas Penal Code § 16.02:
- Voice Calls Only: We have stripped SMS text messaging marketing fleet-wide. We do not engage in automated robocalling or broadcast text message campaigns.
- Call Recording Notice: Texas is a one-party consent state for wire communications. Furthermore, automated or verbal disclosure is provided at the commencement of inbound telephone interactions to ensure total transparency that the conversation may be recorded for intake verification.
6. Technical Security & Edge Infrastructure
Our website is deployed on Cloudflare Pages static edge architecture, utilizing strict HTTP security headers:
X-Content-Type-Options: nosniff— Prevents MIME-type sniffing attacks.X-Frame-Options: SAMEORIGIN— Prevents clickjacking and unauthorized iframe embedding.Referrer-Policy: strict-origin-when-cross-origin— Protects navigation referral data.- Full TLS 1.3 Transport Encryption — Ensures all browser-to-server interactions are cryptographically shielded.
7. Contact for Privacy & Data Deletion Requests
Under federal standards and consumer privacy principles, taxpayers have the right to request the inspection or deletion of their intake contact records. To submit a data deletion request, contact our privacy officer by telephone at (325) 268-1324 or in writing directed to:
Abilene Tax Resolution
Attn: Privacy Officer & Compliance Division
Abilene, Taylor County, TX 79602